In addition to future TCFD reporting, Restore has reported carbon usage within its Annual Report. The most recent Annual Report for the year to 31 December 2022 included the following carbon usage data:
Emissions and energy use (Year ended 31 December 2022)
Carbon Report (GHG Emissions tCO2e)
This year we have included market based reporting as well as location based reporting to demonstrate how our procurement approach prioritises renewable energy sources when acquired business energy contracts expire.
Total Scope 1 (tCO2e)2: 8,847.0
Total Scope 2 location based (tCO2e)3: 3,841.8
Total Scope 2 market based (tCO2e)3: 1,154.3
Transmission and Distribution Losses: 351.4
Business Travel: 397.8
Waste: 731.5
Water: 13.4
Procurement: 29.1
Total scope 3 (tCO2e)4: 1,523.2
Total scope 1 & 2 location based (tCO2e): 12,688.8
Total scope 1 & 2 market based (tCO2e): 10,001.3
Total scope 1, 2 & 3 location based (tCO2e): 14,212.0
Total scope 1, 2 & 3 market based (tCO2e): 11,524.5
Scope 1 & 2 location based emissions per £’m revenue (tCO2e): 45.5 (-13.8%)
Intensity measures
Due to the growth nature of the Group, management provides an intensity measure for carbon usage based on revenue and headcount. As demonstrated by the table below, both metrics have improved year on year.
Intensity measure (per £’m revenue)
Group revenue (£’m): 279.0
Scope 1, 2 & 3 Location based emissions per £’m revenue (tCO2e): 50.9 (-12.5%)
Scope 1, 2 & 3 Market based emissions per £’m revenue (tCO2e): 41.3
Intensity measure (per employee)
Average headcount (FTE): 2,892
Scope 1, 2 & 3 Location based emissions per employee (tCO2e): 4.9 (-12.5%)
Scope 1, 2 & 3 Market based emissions per employee (tCO2e): 4.0
- 2021 restated as we expand our data collection, data coverage and data quality
- Scope 1 (Direct) – Measures which relate to emissions resulting from activities owned or controlled by Restore
- Scope 2 (Energy indirect) – Emissions are those released into the atmosphere that are associated with Restore’s consumption of purchased electricity, heat, steam and cooling. These indirect emissions are a consequence of Restore’s energy use, but occur at sources the group does not own a control
- Scope 3 (Other direct) – Emissions are a consequence of the Group’s actions that occur at sources Restore does not own or control and are not classed as Scope 2 emissions
- Energy consumption data is captured through utility billing meter reads or estimates
Customer satisfaction
Restore seeks customer feedback to inform and improve services and performance.
The business measures customer satisfaction through survey, account planning discussions and through independent reporting metrics. Trust Pilot metrics are being rolled out across the Group and recent performance is shown below:
Trust Pilot (as at 22 October 2021)
Harrow Green: 4.6/5
Records Management: 4.8/5
Datashred: 4.6/5
People
Restore seeks to be transparent in its people strategy performance. Diversity statistics are measured and reported below.
Gender pay performance assessed by the Board, 2022 report to be found here.
