© Restore plc 2022
The following is a summary of key data ahead of fuller disclosure that will be made in the next Annual Report for the year to 31 December 2021.
In addition to the following data, the Group has adopted TCFD reporting and shall produce an annual sustainability report from early 2022.
In addition to future TCFD reporting, Restore has reported carbon usage within its Annual Report. The most recent Annual Report for the year to 31 December 2020 included the following carbon usage data:
Global Green House Gas (GHG) Emissions a
Total CO2e (tonnes): 11,039
Scope 1 CO2e emissions (Tonnes) b: 7,675
Scope 2 CO2e emissions (Tonnes) c: 3,281
Scope 3 CO2e emissions (Tonnes) d: 83
Intensity Ratio
Average Full Time Employee (FTE): 2,006
Total CO2e per FTE (tonnes) e: 530
Market-based emission
Scope 2 CO2e market-based emissions (tonnes) c: 243
Total gross Scope 1 & 2 (market-based) emissions (tonnes): 7,918
Energy consumption used to calculate above emissions (kWh) f: 45,116,798
Restore seeks customer feedback to inform and improve services and performance.
The business measures customer satisfaction through survey, account planning discussions and through independent reporting metrics. Trust Pilot metrics are being rolled out across the Group and recent performance is shown below:
Trust Pilot (as at 22 October 2021)
Harrow Green: 4.6/5
Records Management: 4.8/5
Datashred: 4.6/5
Restore seeks to be transparent in its people strategy performance. Diversity statistics are measured and reported below.
Gender pay performance assessed by the Board and is reported on the Company’s website.