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Restore is committed to transparency and best in class reporting standards.

The following is a summary of key data ahead of fuller disclosure that will be made in the next Annual Report for the year to 31 December 2021.

In addition to the following data, the Group has adopted TCFD reporting and shall produce an annual sustainability report from early 2022.

In addition to future TCFD reporting, Restore has reported carbon usage within its Annual Report. The most recent  Annual Report for the year to 31 December 2020 included the following carbon usage data:

Emissions and energy use (Year ended 31 December 2020)

Global Green House Gas (GHG) Emissions a


Total CO2e (tonnes): 11,039


Scope 1 CO2e emissions (Tonnes) b: 7,675


Scope 2 CO2e emissions (Tonnes) c: 3,281


Scope 3 CO2e emissions (Tonnes) d: 83


Intensity Ratio


Average Full Time Employee (FTE): 2,006


Total CO2e per FTE (tonnes) e: 530


Market-based emission


Scope 2 CO2e market-based emissions (tonnes) c: 243


Total gross Scope 1 & 2 (market-based) emissions (tonnes): 7,918


Energy consumption used to calculate above emissions (kWh) f: 45,116,798


a. Reported emissions come from consumption of grid supplied electricity, self generated electricity, grid supplied natural gas, company owned and operated transport, privately owned transport for business use, LPG, light and heavy goods vehicles.
b. Scope 1 (direct emissions) Emissions are those from activities owned or controlled by the organisation. Examples of Scope 1 emissions include emissions from combustion in owned or controlled boilers, furnaces and vehicles; and emissions from chemical production in owned or controlled process equipment.
c. Scope 2 (energy indirect) Emissions are those released into the atmosphere that are associated with your consumption of purchased electricity, heat, steam and cooling. These indirect emissions are a consequence of your organisation’s energy use, but occur at sources you do not own or control
d. Scope 3 (other indirect) Emissions are a consequence of your actions that occur at sources you do not own or control and are not classed as Scope 2 emissions. Examples of Scope 3 emissions are business travel by means not owned or controlled by your organisation. No other Scope 3 emissions are included in this report.
e. Intensity ratio calculations have been calculated based on the average number of employees in the year.
f. Energy consumption data is captured through utility billing metre reads or estimates.
Customer satisfaction

Restore seeks customer feedback to inform and improve services and performance.

The business measures customer satisfaction through survey, account planning discussions and through independent reporting metrics. Trust Pilot metrics are being rolled out across the Group and recent performance is shown below:

Trust Pilot (as at 22 October 2021)
Harrow Green: 4.6/5
Records Management: 4.8/5
Datashred: 4.6/5

People

Restore seeks to be transparent in its people strategy performance. Diversity statistics are measured and reported below.

Gender pay performance assessed by the Board and is reported on the Company’s website.

Governance

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Reporting

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Policies

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