Restore is committed to transparency and best in class reporting standards.
The following is a summary of key data ahead of fuller disclosure that will be made in the next Annual Report for the year to 31 December 2021.
In addition to the following data, the Group has adopted TCFD reporting and shall produce an annual sustainability report from early 2022.
In addition to future TCFD reporting, Restore has reported carbon usage within its Annual Report. The most recent Annual Report for the year to 31 December 2020 included the following carbon usage data:
Emissions and energy use (Year ended 31 December 2020)
Global Green House Gas (GHG) Emissions a
Total CO2e (tonnes): 11,039
Scope 1 CO2e emissions (Tonnes) b: 7,675
Scope 2 CO2e emissions (Tonnes) c: 3,281
Scope 3 CO2e emissions (Tonnes) d: 83
Average Full Time Employee (FTE): 2,006
Total CO2e per FTE (tonnes) e: 530
Scope 2 CO2e market-based emissions (tonnes) c: 243
Total gross Scope 1 & 2 (market-based) emissions (tonnes): 7,918
Energy consumption used to calculate above emissions (kWh) f: 45,116,798
b. Scope 1 (direct emissions) Emissions are those from activities owned or controlled by the organisation. Examples of Scope 1 emissions include emissions from combustion in owned or controlled boilers, furnaces and vehicles; and emissions from chemical production in owned or controlled process equipment.
c. Scope 2 (energy indirect) Emissions are those released into the atmosphere that are associated with your consumption of purchased electricity, heat, steam and cooling. These indirect emissions are a consequence of your organisation’s energy use, but occur at sources you do not own or control
d. Scope 3 (other indirect) Emissions are a consequence of your actions that occur at sources you do not own or control and are not classed as Scope 2 emissions. Examples of Scope 3 emissions are business travel by means not owned or controlled by your organisation. No other Scope 3 emissions are included in this report.
e. Intensity ratio calculations have been calculated based on the average number of employees in the year.
f. Energy consumption data is captured through utility billing metre reads or estimates.
Restore seeks customer feedback to inform and improve services and performance.
The business measures customer satisfaction through survey, account planning discussions and through independent reporting metrics. Trust Pilot metrics are being rolled out across the Group and recent performance is shown below:
Trust Pilot (as at 22 October 2021)
Harrow Green: 4.6/5
Records Management: 4.8/5
Restore seeks to be transparent in its people strategy performance. Diversity statistics are measured and reported below.
Gender pay performance assessed by the Board and is reported on the Company’s website.