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Restore is the UK’s leading provider of integrated information and data management services, secure technology recycling, and commercial relocation solutions. We help customers manage their physical, digital and IT assets. We manage risk on behalf of our customers, so that they have the peace of mind to be able to focus on their core, revenue generating activities. 

We support customers who are office-based, on operational sites, working from home or remotely, or a combination. We are focused on cash generative growth which creates value that is invested back into the business to improve what we do for our customers, invest in acquisitions to drive further scale and capability and provide an appropriate return to shareholders who enjoy the long term growth in value.

A compelling proposition

Provide mission critical services to business and public sector
Competitive advantage through our scale, tight cost control, UK focus and market knowledge
Nationwide coverage providing a one stop shop
High levels of customer service driving repeat business
Cross-selling other services to customers
Leverage Group wide technology investments
Highly motivated and skilled team
Track record in integrating and improving acquisitions
Responsible leadership

These characteristics are supported by the Restore culture which drive behaviours and allows the business to come together as ONE Restore to generate further value to customers as they use more of the companies services.

Our strategic foundations

Our strategy is based on three core elements:

Organic growth

Grow faster than the market through high retention, repeat business and cross-selling the wider services of the Group, as well as a strong percentage of new logo business each year.

Acquisitions

Significant acquisition opportunities over the long term in still largely fragmented and in some cases immature markets.

Margin expansion

After many years of acquisitive growth our cost base is much larger giving us further buying power to reduce cost. Additionally, there is a significant opportunity in real estate rationalisation as we grow further.

Business model

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Organic growth

Grow faster than the market through high retention, repeat business and cross-selling the wider services of the Group, as well as a strong percentage of new logo business each year.

Organic growth is important to Restore. All businesses have strong market potential to win business and bring new customers into the Restore Group. We also have great potential to innovate our service lines to ensure we are always providing our customers with the support they need, but also leading the way within the sectors we operate. This allows us to build strong, long-term relationships with our customers, providing a solid base of annuity revenue across the Group. We have over 55,000 active customers within the Restore Group, and cross-selling to these customers is a key component of our organic growth strategy.

Upsell

One of Restore’s greatest USPs is our huge customer base, which allows us to cross-sell complementary services across our businesses. We are very clear that customers like to procure, in the main, one service from us at a time and with our excellent customer satisfaction and relationships we then introduce the customer to other parts of the business to increase the value to them and Restore.

High Retention

Each business has dedicated Account Management team, who focus on customer retention, customer growth within their business, and cross-selling our other businesses’ services into their customer base. This is supported by a range of KPIs that are reported monthly to the Group Sales Committee, including customer retention figures, new services introduced, net promoter scores and customer satisfaction levels.

Customer excellence

Putting customers at the heart of what we do requires us to listen and to understand their priorities, tailoring our services to meet their needs, while using our expertise to support their progress. Internally we refer to this as ONE Restore, where collectively, across the Group we work together to drive customer excellence and create a unified experience for customers using services from multiple Restore businesses.

Engaged team

Having an engaged team means we build a Restore culture that drives ethical behaviours that reflect Restore’s values, and creates customer excellence. This workstream is headed by Angie Wiseman our Chief People Officer and is driven by our Great Place to Work strategy.

Margin expansion

After many years of acquisitive growth our cost base is much larger giving us further buying power to reduce cost. Additionally, there is a significant opportunity in real estate rationalisation as we grow further.

The management of our costs, the realisation of cash and the mitigation of our risks are essential foundations upon which to build a high growth business. I am supported by an excellent team across the Group, and through monthly reporting against agreed KPIs we can ensure that we are financially strong so we can invest and grow the Restore business. Our cost saving initiatives are carried out with the customer in mind, and projects like our digitisation of customer communications and the ability to self-serve; through to the enhancement of our property portfolio, not only reduces Restore’s cost base, but provides a better customer experience.

Online sales and services

We live in a digital world where customers are not only used to, but want to, self-serve where possible online. Restore are investing heavily in the ability for our customers to self-serve where appropriate, with online purchasing and ordering options; portals to check job status in real time and the ability to chat online, live with the Restore team. As well as improving customer satisfaction levels, self-serve reduces the cost of sale and delivery of our services to the customer.

Property rationalisation

After people, Restore’s most valuable asset is our property portfolio. Ensuring we have the right number of properties, at the right specification is essential to not only servicing our customers; but optimising our cost base. Amanda Steel started at Restore as Group Property Director in 2021, to formalise and oversee our property strategy for our 87 sites across the UK.

Cash conversion

Restore has significant financial strength and with our mission critical services and excellent customer satisfaction this leads to excellent cash conversion across all business units. Ensuring this is maintained while on a high growth strategy is key to Restore and therefore a key part of the strategy. This financial freedom allows us to take appropriate risks in our market to transform, invest in all aspects of the business and generate an appropriate return to shareholders.

Manage risk

Risk Management is one of the highest priorities for Restore with its own sub-committee of the Board. We continue to invest in all aspects of risk management including appointing a new Group Head of Risk in 2020 which complements the full time Business Unit Risk & Compliance leads to spearhead our risk management strategy. This strategy identifies and addresses the risks facing the business allowing us to mitigate their impact and successfully achieve our businesses objectives.

Acquisitions

We have significant acquisition opportunities in still largely fragmented and in some cases immature markets.

“Our acquisition strategy built Restore from the ground up. We are now of the size and maturity that Restore need to focus on our people, our health and safety and our environmental impact. While Restore is growing through sales, acquisitions are still important to us, and we have exciting plans which will allow acquisitions to complement our organic growth strategy. With a lot of scale potential still available in our markets, plus the ability to enhance our service lines through incremental capability acquisitions, I’m excited to drive forward our acquisition strategy, but as part of a wider business strategy”.

Chris Wilde
Director of Corporate Development

Scale

Some acquisitions will support the business strategy through increasing our scale and market share significantly. In the highly fragmented markets that we work in, this scale allows us to improve our costs and invest in the business to provide better experience and solutions to our customers.

Incremental capability

Some acquisitions will enhance our service lines and expand our capability. This allows us to rapidly expand our service lines, replace end of life products and services, or provide incremental market growth. This will be especially important with Restore Digital where innovation within Artificial Intelligence and Robotic Process Automation is changing rapidly and in Restore Technology with changing approaches to the lifecycle management of IT assets.

Find out more about us

Our culture

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Our governance

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Our history

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About our businesses

Our businesses are on high growth trajectories, each with a unique business strategy for their market. Sharing target markets, they work closely together as ONE Restore to grow organically.

What we do

Sustainability commitment

With financial strength comes great responsibility. Our ESG strategy is essential to the Restore culture and ensuring we are a responsible business to the planet, our people and our local communities.

Sustainability